Six months after buying this kettle I noticed that the enamel on the inside of the kettle was chipping and there were additional areas of rust. I hate to think that myself or someone in my family may have ingested the ceramic shards.
I contacted Chantal and they accused me of damaging the kettle by leaving it empty on a hot burner or filling a hot kettle with cold water. I have never exposed the kettle to this kind of treatment, and the kettle is otherwise in excellent condition. I have other ceramic coated cookware by Le Creuset and Lodge that are many years old and have never worn like this.
Chantal offered me a "courtesy discount" to replace the kettle of $33 and $20 for shipping, which is more than I paid for the kettle initially.
I'm very disappointed in the quality of this kettle and the poor customer service by Chantal. I will never buy another Chantal product again and will not recommend this company to others.