After a few weeks using this brand new kettle, I noticed that it was starting chipping. It is getting worse even if I pay attention to use it properly.
There is no way to have a refund or exchange.
I would nt recommand that product.
I gave this to a friend for a Christmas gift. The enamel already started chipping around the spout, and when my friend contacted customer service they told her that it must be due to thermal shock and refused to replace it under the warranty. The kettle has only undergone regular use for boiling water for about 6 weeks. The care instructions do not advise on how to avoid the enamel from chipping. I did a lot of research before ordering this tea kettle before selecting Chantal, so I'm very disappointed to get such terrible service from such an old company.
My newest tk is great, as was its predecessor, which I dropped. It hit the porcelain tile floor; broken handle; had it landed bottom up it would have been fine.
I choose the sunny yellow for my vintage kitchen, is a lovely addition
Well made, modern style. Only concern is flip up (whistling) pour spout is very hot.