It didn't work.
We found the kettle without a base at a local thrift store. We ordered the base and everything works perfectly. Delivery was on time.
When searching for the replacement base for my kettle, email response was really fast. The link I needed was provided, and I easily found the base. Delivery was also fast. I have had this electric kettle for over 5 years and it works perfectly and is beautiful. The only reason I needed the replacement base was a new puppy climbed onto the kitchen counter and nibbled the cord. Otherwise, this has been reliable and elegant. A great company.