After I recently submitted my review regarding my white with black handle tea kettle purchased from Home Goods complaining about the spout. (see paragraph below) Chantal immediately emailed me explaining how to remedy the problem. "Occasionally the flipper lid action can become a bit stiff and not fully close. A bit of oil or spritz of spray Pam solves the issue. " Well it worked! The lid now closes and the kettle whistles when ready. I am totally satisfied with the kettle AND Chantal's customer service! Quality products & perfect customer service....what a Great combination! Highly recommend!
The good news is it looks great in my kitchen, has lid for easy clean, easy filling, the handle doesn't get hot and kettle is well balanced for easy pouring. The disappointing news is that after only a few uses (heating water for tea only) the spout will not stay closed and can't be closed all the way preventing the tea kettle from whistling.
It was gift. I haven’t heard anything yet. But I really researched my purchase so should be good.
Yesterday, December 27th, I purchased my first Chantal tea kettle in the color, White. I looked at it for a few days before buying because I was comparing it to other kettles on display. There were only two Chantal kettles on display with many other brands. I thought the cute, little White kettle would work very well on my electric stove in my apartment. After Christmas, I'd finally made up my mind to get the kettle. I went back to Marshalls HomeGoods to buy it, but I couldn't find it. They were both gone from where they had been previously displayed. I was so disappointed because I didn't buy it when I had the chance. But, wait!!!! The Voice in my head said, "go two isles over." I did. Lo and behold, there it sat, all alone, out of place. I was thrilled. I scooped it up, took it to the check out counter and paid $24.99 plus tax. It is being proudly and beautifully displayed on my kitchen stove. Thank you.